Refunds and Returns

Return Request

If you are located in Hong Kong, select 'return to HK address'
If you are not located in Hong Kong, select 'return to KR address'

Unwanted Return

Please contact our Customer Service Team before any action is made.
Returning shipment of unwanted merchandise are at the customer's expense.
Somethin’ Sweet offers full refunds for unwanted returns with a Somethin' Sweet Gift Card, provided;

1. The item is unworn, unwashed, undamaged
2. Notified us within 5 business days of receiving your package
3. Original tag(s), wrapping(s) or box(es) are intact.
4. Shoes must be tried on indoors and show no signs of wear
5. Understand that accessories including swimwear, underwear, jewelry and eyewear cannot be returned due to hygienic reasons.

You have 7 days from the date you receive the return instuctions and documents to send back the products. All refunds will be made in the form of a Somethin’ Sweet gift card sent via the registered email.
Outlet items cannot be refunded and will not be eligible for an unwanted refund.
Any cash-on-delivery packages of unwanted merchandise will not be accounted for.
Somethin'Sweet gift-card refunds will be finalized once we confirm the recipient and the requirements if met.
For those who benefit from free shipping on their order, the shipping fee will be deducted if your net purchase amount after the return is less than the minimum free shipping requirement.

Damaged/ Wrong Item(s) Return

Please contact our Customer Service Team before any action is made, along with evidential documents to show its defect. To faster the process, please email us with your order number / the name of the product / pictures of the barcode(s) / pictures of the item where we can clearly see the issue.
An item can be deemed defective for one of the following reasons:

  • - Wrong item: you received another product, the wrong color option or the wrong size
  • - Defective / damaged: the product is damaged or missing a part.
  • - Wrong info: the information displayed on the website regarding the product were incorrect when you placed the order

The claim will be accepted if:

1. The item is unworn and unwashed
2. Different than what was ordered (item, color, texture, quality or overall look)
2. Notified us within 7 days of receiving your package
3. Original tag(s), wrapping(s) or box(es) are intact.

Disclaimer: for claims regarding colors, please note that the colors can vary depending on the lighting during the photoshooting or on the settings of your screen. Only obvious color differences will be accepted and will be left to the agent's appreciation. For claims regarding sizing, only differences of over 3cm between the received clothes and the size chart will be accepted.

Somethin'Sweet reserves the right to refuse returns when the above conditions are not met.
Somethin'Sweet reserves the right to refuse products sent back without prior consultation.

Price Adjustment

If a certain item (same color and size), you have purchased has reduced in price we will refund you the differing amount via a Somethin'Sweet Gift-Card. Notice of the price difference must be made 7 days from the date of purchase and is only applicable for items purchased at original prices.


Out Of Stock Refund

When a product you ordered is sold out, we refund the amount to your credit card and notify you via your registered e-mail address. This means that your product is sold out and is no longer available for shipping. If, after deducting the value of the sold-out product, your net purchase amount becomes less than the free shipping minimum requirement, you do not need to worry!
You will not be charged for shipping In the case that more than 50% of the number of products in your order is sold out, you may choose to cancel the entire order despite our cancellation policies. Should this be the case, please email us within 2 business days of receiving the last sold out notification email. We want to make sure you receive the items you ordered as soon as possible, so if we do not hear back from you, we will go ahead and process the rest of your order as planned.
Please kindly understand after this time frame, the option to cancel the order will be no longer valid.

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