Refunds and Returns
Please contact our Customer Service Team before any action is made.
Returning shipment of unwanted merchandise are at the customer's expense.
Somethin’ Sweet offers full refunds for unwanted returns with a Somethin' Sweet Gift Card, provided;
1. The item is unworn, unwashed, undamaged
2. Notified us within 5 business days of receiving your package
3. Original tag(s), wrapping(s) or box(es) are intact.
4. Shoes must be tried on indoors and show no signs of wear
5. Understand that accessories including swimwear, underwear, jewelry and eyewear cannot be returned due to hygienic reasons.
You have 7 days from the date you receive the return instuctions and documents to send back the products. All refunds will be made in the form of a Somethin’ Sweet gift card sent via the registered email.
Outlet items cannot be refunded and will not be eligible for an unwanted refund.
Any cash-on-delivery packages of unwanted merchandise will not be accounted for.
Somethin'Sweet gift-card refunds will be finalized once we confirm the recipient and the requirements if met.
For those who meet the free-shipping quota; $8.99 will be deducted if your net purchase amount after return is less than the minimum free shipping requirement for partial/full item refunds
Damaged Items Return
Please contact our Customer Service Team before any action is made, along with evidential documents to show its defect.
Somethin'Sweet offers Fed-Ex pick-up services for damaged items or goods, provided;
1. The item is unworn and unwashed
2. Different than what was ordered (item, color, texture, quality or overall look)
3. Notified us within 5 business days of receiving your package
4. Original tag(s), wrapping(s) or box(es) are intact.
All refunds will be made directly back to the corresponding credit card.
Somethin'Sweet reserves the right to refuse returns when the above conditions are not met.
Somethin'Sweet reserves the right to refuse products sent back without prior consultation.
If a certain item (same color and size), you have purchased has reduced in price we will refund you the differing amount via a Somethin'Sweet Gift-Card.
Notice of the price difference must be made 7 days from the date of purchase and is only applicable for items purchased at original prices.
WE DO NOT OFFER PRICE MATCHING FOR BLACK FRIDAY DEALS AND FLASH SALES.
Out Of Stock Refund
When a product you ordered is sold out, we refund the amount to your credit card and notify you via your registered e-mail address. This means that your product is sold out and is no longer available for shipping.
If, after deducting the value of the sold-out product, your net purchase amount becomes less than the free shipping minimum requirement, you do not need to worry!
You will not be charged for shipping In the case that more than 50% of the number of products in your order is sold out, you may choose to cancel the entire order despite our cancellation policies. Should this be the case, please email us within 2 business days of receiving the last sold out notification email. We want to make sure you receive the items you ordered as soon as possible, so if we do not hear back from you, we will go ahead and process the rest of your order as planned.
Please kindly understand after this time frame, the option to cancel the order will be no longer valid.