Please contact our Customer Service Team before any action is made.
Returning shipment of unwanted merchandise are at the customer's expense.
Somethin’ Sweet offers full unwanted refunds for customers that have changed their mind, provided;
1. The item is unworn, unwashed, undamaged
2. Notified us within 5 business days of receiving your package
3. Original tag(s), wrapping(s) or box(es) are intact.
4. Shoes must be tried on indoors and show no signs of wear
5. Understand that accessories including swimwear, underwear, jewelry and eyewear cannot be returned due to hygienic reasons.
All refunds will be made in the form of a Somethin’ Sweet gift card sent via the registered email.
Outlet items cannot be refunded and will not be eligible for an unwanted refund.
Any cash-on-delivery packages of unwanted merchandise will not be accounted for.
Somethin'Sweet gift-card refunds will be finalized once we confirm the recipient and the requirements if met.
For those who meet the free-shipping quota; $8.99 will be deducted if your net purchase amount after return is less than the minimum free shipping requirement for partial/full item refunds
Please contact our Customer Service Team before any action is made, along with evidential documents to show its defect.
Somethin'Sweet offers Fed-Ex pick-up services for damaged items or goods, provided;
1. The item is unworn and unwashed
2. Different than what was ordered (item, color, texture, quality or overall look)
3. Notified us within 5 business days of receiving your package
4. Original tag(s), wrapping(s) or box(es) are in tacked.
All refunds will be made directly back to the corresponding credit card.
Somethin'Sweet reserves the right to refuse returns when the above conditions are not met.
Somethin'Sweet reserves the right to refuse products sent back without prior consultation.